Privacy and Security Notice
SnapScan would like to inform its customers that certain personal information relating to SnapScan customers was affected by a security incident involving a service provider that SnapScan uses.
The incident occurred within the service provider’s environment. Based on the investigation to date, there is no indication that the SnapScan environment or transactional platform is affected.
Upon becoming aware of the incident, the service provider initiated an immediate forensic investigation, which is currently underway to determine the nature, scope, and potential impact of the incident, including the categories of information that may have been affected.
This affected information may include the following:
1. Full Name
2. ID Number
3. Residency
4. Passport Number
5. Nationality
6. Company Registration Number
7. Date you signed up with SnapScan
We continue to monitor the matter closely and will provide further updates as additional verified information becomes available and where communication is required in accordance with applicable legal and regulatory obligations.
Our recommendation
Given the nature of the information accessed, there is a risk that someone could use it to try to impersonate you or contact you fraudulently. This could include emails, messages or calls that appear genuine, or attempts to use your details without your permission.
As a precaution, we advise all our customers to follow good practices, including but not limited to:
● Update your passwords on our platforms as well as your social media platforms.
● Enable digital authentication on your mobile banking app.
● Contact us immediately if you notice any suspicious activity on your SnapScan account.
● Never share personal information such as passwords and PINs when asked to do so by anyone via phone, fax, text messages, WhatsApp messages or email.
● Use strong, unique passwords and enable biometric authentication where possible.
● Register with the Southern African Fraud Prevention Service for protective registration. This is a free service. If anyone tries to apply for any banking-related products using your identity number, the application will be declined or referred for further review. Visit https://www.safps.org.za/Home/OurServices_ApplyProtectiveRegistration
● Verify any unexpected email, SMS or call asking for sensitive information by contacting SnapScan through trusted channels.
● Avoid clicking on suspicious links or unfamiliar website URLs.
We want to reassure you that protecting your privacy and personal information remains our highest priority. If we discover that any additional information was affected, we will provide further updates on our website or directly to you.
Thank you for your patience. Your relationship and trust are important to us.
Should you require further information, please contact the Customer Experience Team on (021) 250 0960 and or email help@snapscan.co.za.
